Trust / Trust centre
How we look after your licence, your data, and your people
Borderless is regulated by the Immigration Advice Authority, works under UK GDPR, and keeps a person in charge of every decision. Everything here is written so you can check it for yourself.
IAA regulated, ref. F202309005
UK GDPR
UK data centres
Multi-factor authentication
Five things we hold ourselves to
Check our working
Immigration mistakes cost careers and licences. Here’s how we’re regulated, how we protect data, and where AI sits in the work.
Regulated advice
Data protection
Security
Responsible AI
Accountability
01 · Regulated advice
Advice from people who answer to a regulator
Borderless is regulated by the Immigration Advice Authority. Every case has a named immigration adviser, and an adviser reviews anything before it goes to the Home Office.
Regulated by the Immigration Advice Authority
In place
A named adviser on every case
In place
Adviser review before every submission
In place
IAA reference F202309005
In place
02 · Data protection
Your workers’ data, handled under UK GDPR
Sponsorship means holding passports, payslips, and addresses. We process that data under UK GDPR, and only for the work you ask us to do.
Processing under UK GDPR
In place
Data processing agreement available
In place
ICO registration ZC193332
In place
Data stored in UK data centres
In place
Hosted on AWS and Google Cloud
In place
03 · Security
Security you can check, not just take on trust
Borderless is hosted on AWS and Google Cloud, in UK data centres run by providers certified to ISO/IEC 27001. We use strict access controls, encryption and multi-factor authentication, and test our defences with regular penetration testing and security audits.
Hosting providers certified to ISO/IEC 27001
In place
Encryption of customer data
In place
Multi-factor authentication and access controls
In place
Regular penetration testing
In place
04 · Responsible AI
AI helps. People make the calls
Iris, our AI assistant, explains and suggests. It doesn’t decide your case or submit anything on its own. An IAA-regulated adviser reviews the work, and you approve it.
You accept or reject every Iris suggestion
In place
Nothing submitted without your approval
In place
Every action logged on the record
In place
Customer data not used to train AI models
In place
05 · Accountability
A record of who did what, and when
Every step on Borderless is logged, from the first document to the final submission. If something goes wrong, there’s a clear way to raise it.
Full audit trail on every record
In place
A published complaints procedure
In place
Route to the Immigration Advice Authority if you’re not satisfied
In place
Questions people ask us before they sign
Pick a question to see the answer. These answers are written and checked by our team.
Does Iris make decisions on my case?
Who checks Iris’s work?
Where is my data stored?
Can I see who changed a record?
Does Iris make decisions on my case?
Iris AI agent
No. Iris explains and suggests, and you decide. An IAA-regulated immigration adviser reviews the work, and nothing is submitted without your approval.
Who checks Iris’s work?
Iris AI agent
A named immigration adviser, regulated by the Immigration Advice Authority, reviews anything before it goes to the Home Office.
Where is my data stored?
Iris AI agent
In UK data centres, on AWS and Google Cloud.
Can I see who changed a record?
Iris AI agent
Yes. Every action is logged with who did it and when, so you can show the Home Office or your auditors exactly what happened.
Documents
The paperwork behind the promises
For procurement, legal, and IT reviews. If you need something that isn’t here, ask us during your tour.
Privacy policy
How we collect and use personal data
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Terms and conditions
The terms that apply when you use Borderless
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Data processing agreement
Our standard data processing terms.
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Data security FAQs
Hosting, encryption, backups and testing, set out in our trust centre.
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Complaints procedure
How to raise a concern, and what happens next
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Bring your questions to a tour of the platform
We’ll walk your procurement, legal, and IT teams through anything on this page.