How to contact the UK Home Office

If you need help with your visa application, your eVisa or UKVI account, a right to work check, or any other immigration query, the UK Home Office offers several ways to get in touch. Whether you are inside or outside the UK, having the right Home Office contact number and other options can save you time.

This guide gives you the essential contact details, including phone numbers, email addresses, and tips for contacting UK Visas and Immigration (UKVI) efficiently.

Borderless Immigration is not the Home Office. We can't see, check, or speed up anyone's visa, eVisa, or UKVI application, and messages sent through the forms on our website don't reach the Home Office. To contact the Home Office about your own application, use the phone numbers and email addresses below.

UK Home Office contact details

Depending on your location and enquiry type, the UK Home Office offers different contact methods, including phone numbers, email addresses and postal services.

General enquiries (inside the UK)

• Phone: +44 (0) 300 790 6268
• Alternate phone: +44 (0) 203 875 4669 (for those who cannot dial 0300 numbers)
• Operating hours:
  • Monday to Thursday: 09:00 to 16:45
  • Friday: 09:00 to 16:30

For general immigration or visa-related queries, you can also contact the Home Office by email.

Contacting UKVI from outside the UK

If you are outside the UK, you can reach UKVI by phone or email.

• Phone: +44 (0) 20 3080 0010
• Operating hours:
  • Monday to Friday: 08:00 to 20:00
  • Saturday and Sunday: 09:30 to 16:30 (UK time)

If emailing, you may need to pay a fee of £2.74 per query. The fee covers your initial email and any follow-up responses on the same query.

Specialised contact lines

The Home Office provides specific contact points for different types of query:

EU citizen and settlement applications

• Phone: +44 (0) 300 123 7379
• Hours: Monday to Friday, 08:00 to 20:00; Saturday and Sunday, 09:30 to 16:30

Asylum applications

• Phone: +44 (0) 80 8801 0503
• Hours: Monday to Friday, 08:30 to 17:00
• Email: ASCorrespondence@migranthelpuk.org

Sponsor and employer queries

For sponsors and employers with questions about sponsorship compliance or duties, see the Sponsor Management System (SMS) page, or contact the business helpdesk:

• Phone: +44 (0) 300 123 4699 (sponsor and educator queries)
• Email: businesshelpdesk@homeoffice.gov.uk

For more on managing your duties, read our guide to sponsor licence compliance. If an email that claims to be from the Home Office asks you to log into the SMS, check whether that Home Office email is genuine before anyone clicks.

A 24/7 passenger support helpline

The Home Office runs a 24/7 helpline for international travellers who need support entering the UK, particularly with the eVisa system.

• Phone: 0800 8766921 (free to call)
• Alternate phone: +44 (0) 203 337 0927 (standard rates apply)

Costs of contacting the Home Office

The cost depends on your location and the method used.

Inside the UK

• Calls to 0300 numbers: up to £0.10 per minute from landlines; £0.30 to £0.40 per minute from mobiles.
• Calls to 020 numbers: £0.16 to £0.65 per minute depending on provider.
• Calls to 0800 numbers: free of charge.

Outside the UK

• Email service fee: £2.74 per query.
• Phone: £0.69 per minute.

If you're an employer who sponsors workers

Borderless Immigration works with UK employers that hold a sponsor licence. If that's you, these may answer your question without a call to the helpline:

• The visa and sponsorship fee calculator works out the Certificate of Sponsorship, Immigration Skills Charge, and Health Surcharge for a hire.
• The Skilled Worker salary calculator checks a role against the minimum salary rules.
• The sponsor compliance checker runs a mock Home Office audit on your duties.
• Our guide to Home Office document requests explains what to send when the Home Office asks a sponsor for records.

If you manage sponsorship across a team, book a demo and we'll show you how Borderless keeps your licence compliant.

Frequently asked questions

How can I contact the Home Office to complain? File a complaint through the online complaints form on the Home Office website, or write to them by post.

How do I contact the Home Office about my sponsor licence application? See our guides to the sponsor licence application and the priority service.

What are the main UKVI email addresses?

• General enquiries: enquiries@homeoffice.gov.uk
• Technical support: ApplyOnlineE-Support@homeoffice.gov.uk
• Sponsor and business enquiries: businesshelpdesk@homeoffice.gov.uk

How do I contact the Liverpool Home Office?

• Address: The Capital Building, 6 Union Street, Liverpool, L3 9PP
• Phone: +44 (0) 333 3445 675
• Email: public.enquiries@homeoffice.gov.uk

What support does Borderless offer? Borderless Immigration helps UK employers with sponsor licences, Certificates of Sponsorship, and Home Office compliance. If you manage a sponsor licence, get in touch. We are not the Home Office and can't progress individual visa applications or Home Office enquiries, so please use the Home Office contact details above for those.